Shipping policy
At Skin Xperts, customer satisfaction is at the heart of everything we do. We are committed to delivering premium skincare products directly to your doorstep quickly, safely, and efficiently. Once your order is placed, a confirmation email will be sent to you instantly. Happy shopping!
Shipping Coverage
We currently ship nationwide across Pakistan. International shipping will be launching soon.
Delivery Timeframes
Karachi Orders: Eligible for same-day dispatch, depending on the time of order placement.
Rest of Pakistan: Orders are dispatched within 1–2 business days and typically delivered within 3–5 business days.
Delivery timelines may vary based on your location, chosen courier service, or other logistical factors.
If there’s any delay or issue with your order, we will inform you promptly via Call/SMS at 03040280606.
Shipping Charges
Karachi: PKR 200–250, depending on your area.
Outside Karachi: PKR 300 flat rate.
Returns & Exchanges
We gladly accept returns or exchanges if the product is damaged or faulty at the time of delivery.
To request a return:
Email us at help@slbasics.com (or update this to your preferred brand email)Use subject line “Returns”
Include your order number, name, and reason for return
Proof of purchase is required
Order Cancellations
Orders may be cancelled within 24 hours of purchase. Once dispatched, an order cannot be cancelled.
Payment Methods
We offer:
Cash on Delivery (COD)
Prepaid Bank Transfer (Confirmation from your bank is required)
Need help placing a prepaid order? Reach out to us directly.